How do I place an order?
Once you login, you will have access to your uniform range, from Management/Admin to Field Services/Operational. You can either select the category to view, or search using the PFS code or item name. To purchase:
- Select the item that you would like to purchase
- Select the sizes and the amount of items per size, when you are finished click ‘ADD TO CART’
- Once you are finished selecting items, click the ‘Cart’ symbol in the top right corner of your page
- Please check your items, sizing, quantity and name (if applicable) are correct and click ‘CHECKOUT’
- Your name and shipping address should pre-populate, if they do not, please add them and tick ‘Save my address information’ for future transactions
- Click ‘NEXT’
- Select ‘Red Tomato Freight’ or ‘Your Freight Account’. We will use one of three methods for freight; Startrack, Allied or Go and charge you on dispatch. For your freight account, we will call you for
- Click ‘CONTINUE’
- Select your Billing Contact and Address. If they are the same as your Shipping Contact and Address just tick the boxes saying ‘Same as shipping contact’ and ‘Same as shipping address’
- Select your Billing Method; choose from direct deposit (invoice due on arrival of goods) or credit card
- Click ‘PLACE ORDER NOW’ to confirm your order
What are lead times for backordered items?
Standard lead times for backordered items are 10 working days. We are constantly replenishing our stock to limit backorders and waiting times.
Will I be charged freight for backorders?
Freight will not be charged for most backorders. We endeavour to hold stock for all franchises in our Auckland warehouse and will not charge you costs for backordered items.
The only items that will incur a backorder freight charge are Stormtech items (Avalanche, Axis, Reactor Fleece and Nautilus garments) that are not held as stock and are ordered from the US.
Why is freight not included in my total cost?
Unfortunately, we cannot estimate freight cost at the point of ordering. We are charged freight on dispatch from our warehouse and will charge you at cost. When invoicing.
I lost my password, how do I change it?
Every franchise has been given a unique password, if you feel you have forgotten yours, please contact Zack by emailing zack@redtomato.com.au or calling the office at +612 9634 2340. We will be able to provide you with details on your default password. To change the password yourself
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Click ‘Forgot Password’ when you are prompted to login
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Enter your email and click ‘Reset Password’. If your email exists in our system, you will be emailed a reset link (this takes a couple of minutes)
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When you receive the link, follow the prompts to reset your password. NOTE: You will need to change your password to something different each time
What if my order is not what I wanted/expected/ordered?
To receive a return authorisation, or for questions on returns or exchanges, please email zack@redtomato.com.au and include your Name, Franchise Name and Order Number.
What if I have a pending event with a critical due date?
Our inventory changes daily. The best way to ensure the availability of products for critical due dates is to call our office on +612 9634 2340, we will do our absolute best to ship your order on time. Our hours of business are: AEST Monday – Friday 8:30 am – 5:30 pm.
What if my order has already been placed and I need to make a change to it?
Please call our office on +612 9634 2340. Have your order number ready if available.
What does it mean to use the “Purchase Order” method of payment?
When you choose “purchase order” as the method of payment the entire cost of your order, including shipping charges, is invoiced directly. Most accounts will be on prepaid or 14 day accounts.